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Executive - Customer Care,Support & Coordination

Tours2health

Job Description





The person will be responsible for
  • Guiding customers how to use the services, training them on new updates on the site.
  • Giving Service calls to all the Existing customers . Resolving New & Existing clients queries and complaints.
  • Preparing website site map,schedlue work to programmer,designer,send designs and completed work to customers over email and communicate the same over telephone.
  • Take requests from customers. Also, verify if request from customers are approved for work and act as a bridge between the production staff and customers.
  • Follow up with the customer for balance payments,renewals.Send Proforma Invoice,Renewal Invoice,Part Payment Invoice and Receipts.

Job Profile:

Key Responsibility Areas:
  • Coordinate with client and the designated teams for designing of websites,e mail newsltters logos and other related works.
  • Keeping track of the designing process.
  • Follow up with client and the respective teams.
  • Ensure timely compleetion of work and escalate dealy any if to the management and also if required to the customer.
  • Follow up with the customer for balance payments,renewals.Send Proforma Invoice,Renewal Invoice,Part Payment Invoice and Receipts.

Desired Profile:

Qualification:
  • Graduate with good verbal communication in English (MBA/ Post Graduate can also apply-Female Candidates only).Knowledge of Hindi or Tamil will be an added advantage.
  • Job seekers with prior experience of 6 months & above in telesales / lead generation would be preferred
Experience: 0-1 yrs
Required Skills:
  • Knowledge of MS Office and computer is must
  • Should have good knowledge of internet and how to use internet.
  • Immediate joining
  • Both fresher and experienced can apply


Apply Now
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